FAQ
Questions and answers
Inspections, storm damage, insurance claims, materials and what to expect. Call (314) 222-9529 if your question is not here.
Inspections and estimates
Is the roof inspection really free?
Yes. The inspection and the estimate are free, with no obligation and no pressure. We photograph what we find and walk you through it, and if your roof does not need work, we will tell you that.
What happens during an inspection?
We look over the shingles, flashing, vents, gutters, soffit and siding, and photograph anything that needs attention. Then we walk you through the photos and tell you plainly whether you need a repair, a replacement or nothing at all.
Should I get on the roof to look for damage myself?
No. Roofs are dangerous to walk on, and footsteps can crack shingles that hail has already weakened. Look from the ground instead: dents in gutters, downspouts and soffit vents, torn window screens and granules collecting at downspout outlets are all signs worth photographing. Leave the close look to a roofer.
How do I set up an inspection?
Call (314) 222-9529 or use our free inspection form. You can attach photos of anything you have noticed from the ground.
Storms and insurance claims
Do you work with my insurance company?
Yes, we help you through it. We photograph the damage, help you start the claim, meet your adjuster at the property and go over the insurance scope with you line by line. The claim stays yours: Missouri law does not let roofers represent or negotiate for homeowners on insurance claims, and we follow it. See how the claim process works.
How do I know if hail damaged my roof?
Often you cannot tell from the ground. Dented gutters and downspouts, dinged soffit vents, granules collecting at downspout outlets and damaged window screens are clues. A close inspection of the shingles is the only way to be sure, which is why ours is free. Our hail damage guide shows what to look for.
Is there a deadline for filing a storm claim?
Your policy sets it. Many policies require prompt notice of storm damage and set a time limit for claims, so check your policy or ask your agent, and do not wait for a leak to show up. Writing down the storm date helps; NOAA’s Storm Events Database is a public record of when and where hail was reported.
Will you meet the insurance adjuster?
Yes. We meet your adjuster at the property, arrive early, and point out the damage we documented. Afterward we go over the adjuster’s findings and the insurance scope with you line by line.
Can you pay or waive my deductible?
No. Your deductible is your share of the claim under your policy, and Missouri law (RSMo 407.725) does not allow contractors to advertise or promise to pay or rebate it, including through discounts, gifts or referral fees. Be wary of anyone who offers.
What if my insurer says the damage is not covered?
Under Missouri law, if you signed a contract with a roofer to be paid through your insurance, you can cancel it before midnight on the fifth business day after your insurer tells you in writing that all or part of the claim is not covered. Ask us anything about the findings; the decision on your claim stays between you and your insurer.
Roofs and materials
Can you fix a leak without replacing the whole roof?
Often, yes. Many leaks come from flashing, a vent boot or a few damaged shingles, and a repair is the honest answer. If the roof is near the end of its life we will show you why, and the choice stays yours.
What roofing materials do you install?
Asphalt shingles, metal, slate and more. Most homes in our area have architectural asphalt shingles, and we talk through the options that fit your house, your budget and your neighborhood’s rules. Read our comparison of asphalt and metal roofing.
How long does a roof last in Missouri?
It depends on the material, the attic ventilation and the storms it sees. Our guide on how long a roof lasts covers typical ranges for each material and what shortens them.
What happens to my old shingles?
They are recycled. Every tear-off goes from roof to road instead of to the landfill.
Working with Correll
What areas do you serve?
St. Charles County, St. Louis County, the City of St. Louis, northern Jefferson County and Troy in Lincoln County. We are based in O’Fallon. See every community we serve.
Do you do commercial roofing?
Yes. We work on homes and businesses. Tell us about the building and the roof, and we will set up a time to look at it. More on commercial roofing.
What else do you do besides roofs?
Gutters and downspouts, soffit and fascia, siding and decks. After a hailstorm the gutters, siding and soffits often need attention too, and it is simpler to handle the whole exterior at once.
Who will I be dealing with?
A family-owned company based in O’Fallon, with more than 20 years of roofing experience. Call (314) 222-9529 or request a free inspection online, and we will set up a time that works for you.
Are you accredited by the Better Business Bureau?
Yes. Correll Roofing Company has been a BBB Accredited Business since May 2025. See our BBB profile.
Roofing With Integrity
Start with a free inspection.
No obligation and no pressure. We look over the roof and exterior, photograph what we find and walk you through it. If you have storm damage, we help with the insurance claim from the first call.
- Call(314) 222-9529
- Emailoffice@correllroofingco.com
- Based in O’Fallon1048 Rondale Ct., O’Fallon, MO 63368